WA Insurance Builders & Restofix Services

Client: WA Insurance Builders and Restofix Services

WA Insurance Builders and Restofix Services are Western Australia–based providers of insurance building, restoration, and rectification services, supporting insurers, loss adjusters, and property owners across residential and commercial environments.

Background

Operating in a highly regulated and time-critical sector, WA Insurance Builders and Restofix Services manage complex activities involving construction works, contractor engagement, and interaction with insurers and policyholders following insured events.

As the businesses continued to mature and expand their insurer relationships, there was a clear need for a structured and consistent management system that could demonstrate effective governance, risk management, and compliance across health and safety, quality, and environmental obligations.

The organisations sought an integrated, practical framework that aligned with ISO standards while remaining proportionate to the realities of insurance-driven project delivery.

Objective

DBell Consulting was engaged to design and implement an integrated, fit-for-purpose management system that would:

• Support work health and safety, and qualitymanagement obligations

• Align with ISO 9001 (Quality) and ISO 45001 (Occupational Health and Safety) principles

• Provide clear governance and accountability for insurer and contractor interactions

• Support insurer panel requirements and external assurance expectations

• Be practical, scalable, and understood by leadership and operational teams

Implementation & Outcomes

DBell Consulting worked closely with company leadership to design and implement an integrated management system tailored to the insurance building and restoration sector.

This included the development of structured policies, processes, and registers to support governance, contractor management, risk and compliance oversight, and operational consistency across both businesses. The engagement also included the deployment and configuration of the Ideagen EHS software platform to support the integrated management system, enabling centralised document control, risk and incident management, and improved visibility of compliance and performance information.

The resulting system provides a clear framework for decision-making, accountability, and continual improvement, strengthening the organisations’ ability to demonstrate compliance, manage risk, and support ongoing growth within insurer panels.

Testimonial from Client

“We recently had the pleasure of working with Dean to obtain our ISO accreditations, specifically ISO 9001 and ISO 45001. From the very beginning, Dean set us up for success by clearly mapping out the journey ahead and showing us the progress we made along the way. I was particularly impressed by the time Dean took to truly understand our business requirements and needs, ensuring that our management system was specifically tailored to what we do.

Dean’s expertise and guidance were invaluable in helping us strengthen our existing systems and identify areas for improvement. Achieving these standards will not only help improve our business but also support our growth as we continue to adapt to the principles we’ve learned.

We highly recommend Dean and his services to anyone looking to achieve their ISO accreditations. We look forward to working with him again in 2026 as we begin our journey towards ISO 14001″.

David Beaver, Managing Director